Information Notice
BiTaksi Privacy Notice for Users
As Bitaksi Mobil Teknoloji Anonim Şirketi (”BiTaksi”), we behave with the utmost sensitivity to process and protect the personal data of our passengers in accordance with the Personal Data Protection Law No. 6698 (”KVKK”), secondary regulations and Personal Data Protection Board Decisions. This Privacy Notice (”Privacy Notice”) has been prepared to inform you about how we process your personal data as data controller through the BiTaksi mobile application (”Application”).
For detailed information about the measures we take to protect your personal data and the rules we comply with when processing personal data, we also recommend that you take a look at our Personal Data Processing and Protection Policy.
What Personal Data Does BiTaksi Process?
We process your personal data within the scope of the service specified below:
Identity Information | Name Surname |
Account Information | Passenger ID (Customer number) |
Contact Information | GSM number, e-mail address, address registered to BiTaksi account |
Payment Information | Payment amount, payment method, billing information and other details regarding payments |
Trip Information | Trip route, starting and ending points, addresses, dates, times and durations of the trip, amount and number of trips, information on cancellation of the trip and cancellation fee, payment amounts, dates |
Passenger Transaction Information | Application usage preferences, application usage habits, advertisement ID (identifiers), discount code/campaign information, request/complaint information communicated verbally and in writing, comments, points, tips and evaluation information given to the driver, points and comments given by drivers to passengers, communication preferences, campaign code and coupon information, content, date and time of correspondence made using the messaging feature within the application |
Audio Recordings | Audio recordings of your conversations with the call center |
Location Data | Data about your current location, which is processed automatically or can be added manually by you when logging in to the app or if you give your permission through the device settings |
Transaction Security Information | Data about the device you use, such as device type, model, operating system and version, IP address, user transaction logs, login method (via Google/Facebook/Apple ID) |
Health Information | Disability information (only processed if you fill in this section) |
Legal Procedure Information | Correspondence with judicial authorities, information on litigation/execution files in case of dispute |
Other | Pet transportation status (only processed if you fill in this section) |
With Which Methods, Purposes and Based on Which Legal Reasons Does BiTaksi Process Your Personal Data?
We process your personal data, which we obtain through fully automatic and partially automatic methods, based on the legal reasons specified in Articles 5 and 6 of the KVKK, if you communicate with us via the application, via the call center, or via e-mail. We have listed the purposes of processing your personal data and the legal grounds on which we rely:
Your Personal Data Processed in the Process | Personal Data Processing Process | Legal Basis |
Identity Information, Account Information, Contact Information, Payment Information, Trip Information, Passenger Transaction Information, Audio Recordings, Transaction Security Information, Legal Transaction Information | Examining, evaluating and finalizing your legal requests and applications; resolving legal disputes and sharing information with authorized persons, institutions and organizations for this purpose. | Processing of personal data is explicitly stipulated by law (Art. 5/2-a of the KVKK) Processing of personal data in order to fulfill our legal obligations (Art. 5/2-ç of KVKK) |
Identity Information, Contact Information, Payment Information, Trip Information, Passenger Transaction Information, Account Information, Audio Recordings, Transaction Security Information | Execution of processes related to the service you receive through the application; executing finance and accounting works related to payments, issuing invoices at the end of your trip. | |
Identity Information Account Information, Contact Information, Payment Information, Trip Information, Passenger Transaction Information, Transaction Security Information, Legal Transaction Information, Other | To carry out our activities in accordance with the legislation and to preserve the data that is required to be kept within the scope of our legal obligations.. | |
Identity Information Account Information, Contact Information, Transaction Security Information | Verifying your information so that you can benefit from our services, creating your membership record in the application and providing the opportunity to log in to your account. | Personal data processing is necessary for the establishment or performance of the contract between you and BiTaksi (Art. 5/2-c of KVKK) |
Identity Information, Payment Information, Contact Information, Trip Information, Passenger Transaction Information, Location | Receiving trip requests, ensuring that passengers are matched with suitable drivers, ensuring that drivers and passengers confirm their locations and meet at the designated location, and ensuring that passengers take a taxi ride in accordance with their preferences. | |
Trip Information | Conducting studies for the satisfaction of passengers. | |
Identity Information Contact Information, Trip Information, Passenger Transaction Information, Audio Recordings, Other | Conducting communication between BiTaksi drivers and passengers (your contact information is not shared with BiTaksi drivers), communicating with passengers in order to manage the relationship between them and BiTaksi. | |
Identity Information Contact Information, Trip Information, Payment Information | Carrying out financial and accounting affairs related to payments, issuing invoices as a result of your trip, carrying out processes related to trip cancellations and cancellation fees. | Processing of personal data in order to fulfill our legal obligations (Art. 5/2-ç of KVKK) |
Identity Information, account Information, Passenger Transaction Information, Audio Records | Examining, evaluating and finalizing your requests/complaints regarding your trip. | Processing of personal data for the establishment, exercise or protection of a right (Art. 5/2-e of KVKK) |
Trip Information, Audio Recordings, Passenger Transaction Information | Recording correspondence and calls with the call center within the scope of request and complaint management in order to improve our service quality. | Processing of personal data is mandatory for our legitimate interests (Art. 5/2-f of KVKK) |
Identity Information Contact Information, Trip Information, Passenger Transaction Information | Managing customer relations, contacting you through surveys and similar methods of determining likes/demands/complaints within the scope of customer satisfaction measurements. | |
Identity Information Contact Information, Passenger Transaction Information, Trip Information | Reviewing, evaluating and finalizing your written or verbal requests, complaints and feedbacks for the improvement of our services; organizing sweepstakes and competitions and taking necessary actions for you to participate in them; delivering prizes, gifts, etc. to you. | |
Account Information, Contact Information, Passenger Transaction Information, Trip Information, Payment Information, Location, Transaction Security Information, Other | Conducting analysis to improve our services; reviewing and auditing our business activities; reporting on our services. | |
Account Information, Transaction Security Information, Passenger Transaction Information | Allowing drivers and passengers to communicate using the messaging feature after pairing through the App. | |
Identity Information, Account Information, Contact Information, Passenger Transaction Information, Trip Information, Payment Information, Location, Audio Recordings, Transaction Security Information | Detection and prevention of fraud and misuse of campaigns and discounts through the services we offer to our customers. | |
Account Information, Contact Information, Payment Information, Trip Information, Passenger Transaction Information | Offering service options tailored to your past trips and usage habits to provide a better user experience. | |
Account Information, Contact Information, Trip Information, Passenger Transaction Information, Location | Offering service options and campaigns specific to your preferences and tastes, interests, application usage habits and your location, and conducting promotional activities within this framework. | Your explicit consent to the processing of your personal data (Art. 5/1 of KVKK) |
Health Information (if you fill in the disability information) | Receiving trip requests, ensuring that passengers are matched with appropriate drivers. | Your explicit consent to the processing of your personal data (Art. 6/2 of KVKK) |
Under Which Conditions Your Personal Data is Transferred to Third Parties?
Your personal data is transferred to third parties in accordance with Articles 8 and 9 of the KVKK, in a purpose-related, limited and measured manner in the following cases:
Your Transferred Personal Data | Purpose of Transfer | Transferred Party | Legal Basis | |
Identity Information, Account Information, Contact Information, Trip Information, Passenger Transaction Information, Payment Information, Transaction Security Information and Other Personal Data that may be requested by Authorized Persons, Institutions and Organizations | Fulfilling our legal obligations, providing information to authorized persons, institutions or organizations in this context, conducting legal processes and carrying out our activities in accordance with the legislation. | Authorized persons, institutions or organizations | Processing of personal data is explicitly stipulated by law (Art. 5/2-a of the KVKK) Processing of personal data in order to fulfill our legal obligations (Art. 5/2-ç of KVKK) | |
Identity Information, Contact Information, Trip Information, Passenger Transaction Information, Payment Information, Location | Carrying out the communication between drivers and passengers, ensuring that drivers and passengers confirm their location and meet at the designated location, and carrying out the trips in the most convenient way. | BiTaksi drivers | Personal data processing is necessary for the establishment or performance of the contract between you and BiTaksi (KVKK Art. 5/2-c) | |
Identity Information, Account Information, Contact Information, Trip Information, Passenger Transaction Information, Payment Information, Location, Transaction Security Information | Obtaining infrastructure and IT services related to the services offered by BiTaksi; conducting financial and accounting affairs. | Domestic and international business partners & suppliers | Your explicit consent to the processing of your personal data (Art. 5/1 of KVKK) Personal data processing is necessary for the establishment or performance of the contract between you and BiTaksi (Art. 5/2-c of KVKK) Processing of personal data is mandatory for our legitimate interests (KVKK Art. 5/2-f) | |
ID İnformation, Account Information, Contact Information, Trip Information, Passenger Transaction Information, Payment Information, Location, | Conducting marketing, promotion and communication activities. | Domestic and international business partners & suppliers | Processing of personal data is mandatory for our legitimate interests (KVKK Art. 5/2-f) | |
Yandex infrastructure is used for the map application. For information on how Yandex processes personal data, you can visit yandex.com.tr/legal/confidential.
What Are Your Rights Regarding Your Personal Data?
Pursuant to Article 11 of the KVKK, you have the following rights:
1. To learn whether your personal data is being processed,
2. Request information if your personal data has been processed,
3. To learn the purpose of processing your personal data and whether it is used in accordance with its purpose,
4. To know the third parties to whom your personal data is transferred domestically or abroad,
5. To request correction of your personal data if it is incomplete or incorrectly processed,
6. To request the deletion or destruction of your personal data within the framework of the conditions stipulated in Article 7 of the KVKK,
7. To request that your requests regarding the deletion or destruction of your personal data within the scope of Article 7 of the KVKK and the correction of your personal data in case of incomplete or incorrect processing of your personal data be notified to third parties to whom personal data is transferred,
8. Object to the occurrence of a result against you due to the analysis of your personal data exclusively by automated systems,
9. To request compensation for damages in case you suffer damage due to unlawful processing of your personal data.
How Can You Use Your Rights Regarding Your Personal Data??
In order to exercise your rights regulated in Article 11 of the KVKK; please sent your request via following methods:
- You may sent e-mail to kisiselveriler@bitaksi.com adrress by using your e-mail address registered in our systems ,
- You may sent your request to bitaksi@hs01.kep.tr via your registered electronic mail (REM) address
- You may attach your identity documents and send them with your request in writing to Levent Mah. Ebulula Mardin Cad. No. 23 K. 1 Etiler/Besiktas, Istanbul adress of Bitaksi.
In accordance with Article 13 of the KVKK, BiTaksi will finalize your requests according to the nature of the request and within 30 (thirty) days at the latest. If the transaction requires cost, the tariff determined by the Personal Data Protection Board will be applied. If your request is rejected, the reason(s) for rejection will be communicated to you within 30 (thirty) days at the latest.
Regarding Privacy Notice Updates
This Privacy Notice may be updated in order to adapt to changing conditions and legal regulations. Updates to be made by our Company will be notified via the Application.
Güncellenme Tarihi: Ağustos 2023